Once your order is fulfilled, you’ll receive a tracking number via email.

UK 2nd Class orders won't show tracking updates inbetween transit. UK 1st Class Tracked and all International orders are trackable.

Please ensure that you enter the correct email address upon checkout, otherwise, you may not receive the order and shipping confirmation email.

To ensure the secure delivery of your order, all International orders and some UK orders require a signature upon delivery.

Please ensure someone is at your address to sign for the order. If no-one is present at your address then a card will be left for you to re-arrange your delivery or collect your parcel from your local Post Office Depot.

Parcels that are unclaimed after holding period and returned to us will incur an additional shipping charge for the parcel to be reshipped.

Please note that we aren't able to waive the signature requirement. We do not take responsibility for parcels that are requested to be left outside the address, mailbox or that are signed for by someone other than the addressee.

All With Bling packages are shipped from London.

Oh no! Keep calm and refer to the following instructions:

• Look for a pickup notice card left by the courier

• Go to the tracking page and request a proof of delivery which will show the signature of the receiver

• Check with your neighbours, friends and family members living at the same address

• Contact us and our support team can help locate your package

Please make sure that your address is correct upon checkout, and that you claim your  package from your local Post Office depot within the holding period.

If your package is returned to us for any reason, you will be responsible for paying for the package to be sent out again.

If you do not wish for the package to be resent, or you choose to refuse your parcel for any reason, you will receive a partial refund (excluding shipping fees and £3 processing fee). The refund will be processed upon our receipt of the returned parcels.

We currently ship to:

Australia, Austria, Belgium, Canada, China, Croatia, Cyprus, Czech republic, Denmark, Egypt, Finland, France, Germany, Greece, Guernsey, Hong Kong, Hungary, Ireland, Italy, Japan, Jersey, Luxembourg, Monaco, Netherlands, New Zealand, Poland, Qatar, Romania, Saudi Arabia, Singapore, Slovenia, Spain, Sweden, Switzerland, Thailand, Turkey, United Arab Emirates, United Kingdom and United States, Vietnam.

DHL Express is only available in:

Australia (£20), Belgium, Canada (£20), France, Germany, Guernsey, Ireland, Italy, Jersey, Luxembourg, Monaco, Netherlands, USA, United Arab Emirates (£20).

Delivery Duty Paid (DDP) Countries (from 09/02/2021)

Australia, France, Germany, Hong Kong, Ireland, Italy, Japan, Malaysia, Singapore, Slovakia, USA, United Arab Emirates (UAE).

We would like to reassure our customers from the countries listed above that there will be no uninvited costs (additional import duties and tax charges). If you have been charged by mistake, please email us at contactus@withbling.com with the receipt and we will arrange a refund for you.

Delivery Duty Unpaid (DDU) Countries

All other international orders outside the UK are subject to import duties and tax charges once they reach their destination. For all countries other than the DDP countries listed above, we ship on the basis of Delivery Duty Unpaid (DDU).This means that the recipient will be responsible for all import duties and sales taxes that may apply locally to the purchase.

We cannot advise on these charges and timeframes as customs vary from country to country, and would recommend you to contact your local customs office for more information before placing your order.

For legal reasons we have to state the value of good in the shipment, and we cannot devalue the value of the goods.

Please note that the customs clearing process may take up to 7-30 days depending on your country, and that we do not have any control over this process.

* If your package is returned to us for any reason, or should you choose to refuse the parcel to avoid duties and taxes, you will receive a partial refund (excluding initial shipping fees, duties and taxes, return shipping fees).

Should you choose to refuse the parcel to avoid duties and taxes, you will receive a partial refund (excluding initial shipping fees, duties and taxes, return shipping fees).

Please contact us before rejecting the parcel so we can give you an estimate of the partial refund you will receive.

The refund will be processed upon our receipt of the returned parcels.

Click on the currency option in the top right-hand corner of the website (bottom of the menu on mobile version) and select your preferred currency from the dropdown options. Prices will appear in that currency throughout the site.

For card payments you can pay in your local currency for GBP, USD, EUR, CAD, AUD, HKD, SGD and JPY. Card payments for other currencies and all Paypal payments will be charged in GBP and a foreign bank fee may occur.

If you’re visiting us from another country, we recommend using xe.com to view up-to-date currency conversions.

If you need to update your order with the correct address / products please let us know within 1 hour of purchase.

After this period we cannot guarantee that we can update your order due to our packaging and shipping processes.

Once orders are shipped, we are unable to change delivery addresses / orders or reroute deliveries. We are not responsible if you provide an incorrect or incomplete shipping address.

Please make sure all your shipping details are correct. Orders that are returned because of an invalid address will incur an additional shipping charge if they are reshipped.

In the interest of hygiene, we do not accept returns or exchanges on pierced earrings.

This policy is enabled for the protection and health of our customers and does not affect your statutory rights. By purchasing these items you are accepting the sale is final.

Please read and understand the product descriptions carefully before purchase. It is the responsibility of the customer to choose the correct gauge and length, and to be aware of any allergies they may have to certain metals used in jewellery. As we are unable to know your personal and individual sensitivities, we accept no liability for any metal allergies or irritations that may occur as a result of wearing our jewellery.

UK

We offer free returns for all eligible orders within 30 days of delivery. Please note that we do not take returns for pierced earrings.

INTERNATIONAL

Unfortunately, we do not offer free returns for any International orders at the moment. International customers will need to send any unwanted items back at their own expense.

Please note that custom duties and import taxes are non-refundable.

Please read our Returns Policy for more information.

All of our orders are thoroughly inspected and carefully packaged in jewellery boxes and mailer boxes. However, in the unfortunate case that an item is damaged while shipping, or we have sent you the wrong item, please fill out our returns form within 30 days of delivery and we will happily offer a free replacement.

Upon receiving your parcel, we will inspect that it is eligible for a refund. If approved, your refund will be processed and reimbursed by the same method you used to pay.

Please note we will not email you upon receipt of your return. We will only email you to confirm that your refund has been issued.

It will take 3-5 business days for our warehouse to process your refund once we receive it. The transaction process may take another 3-5 business days depending on the method of your payment.

If you haven't received a refund after these dates, first check your bank / paypal account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact us.

Unfortunately we do not offer direct exchanges. If you would like to exchange one item for another, you must first return the original item and then place a new order. You will be refunded for the original item in accordance with our usual Returns Policy.