14K Butterfly Back

DELIVERY OPTIONS

UK

DUTIES & TAXES

EU*, USA, Australia, Hong Kong, Singapore, United Arab Emirates

There will be no additional costs (import duties and tax charges) upon delivery for customers from the countries listed above. If you have been requested to pay additional costs by mistake, please do not reject the parcel but contact us with the request details and we will assist you further.

*Not all European Countries are in the EU

Rest of the World

All other international orders other than the countries listed above will be subject to import duties and tax charges upon delivery, payable by the customer. We cannot advise on these charges as customs vary from country to country. Should you choose to refuse the parcel to avoid duties and taxes, you will receive a partial refund excluding initial shipping fees and duties and taxes (if applicable).

Please see our Delivery Page for more information.

RETURNS

With Bling is happy to accept returns of unwanted items (excluding pierced earrings for hygiene reasons) within 30 days of purchase. Pierced earrings are earrings that go through an actual piercing hole (examples: earrings, barbells, labrets, curved barbells, huggies, hoops and clickers).

UK

Eligible UK orders have FREE tracked returns. Please fill out the Returns Form above and we will email you a free returns postage label with further instructions to complete your return.

INTERNATIONAL

Unfortunately, International orders are not currently free of charge, but we are working on it. International customers will need to send back any unwanted items that are eligible for return back at their own expense. Original shipping fees, custom duties and import taxes are non-refundable. Please fill out the Returns Form above and we will email you a free returns postage label with further instructions to complete your return.

Please see our Returns Policy for more information.

• Put your solid gold pieces on after your beauty routine to minimise exposure to hairspray, creams and make-up, and don’t let them come in contact with cleaning or household chemicals.
• Give your pieces a clean before putting them away, as tarnish can develop during storage if there’s lingering oils or other substances on the surface.
• Always store your jewellery individually to avoid scratches in a cool, dark place away from extreme temperature or bright sunlight.

• The easiest way to remove tarnish is by using a gold cleaning bath dip, such as the “Hagerty Gold Clean”. Pop your pieces into the included basket and submerge them into the cleaning solution. With a quick stir and a couple of minutes wait your pieces should look brand new again. Rinse with warm water and dry thoroughly with a soft, lint-free cloth.
• Always make sure to check the gemstones on the products. Some stones, particularly soft ones like pearls and opals, can be damaged by the chemicals in the gold cleaning bath dip. Check with your jeweller first that your pieces will be safe if used with cleaning chemicals. Always read the instructions on whatever cleaning dip, solution, or cloth you choose.
• Alternatively you can use a dedicated gold polishing cloth. Take care when cleaning stone-set pieces to be sure not to catch the claw settings with your cloth.

Please see our Materials & Care page for more information on how to care for other metals.